Help Center
Find answers to your questions about Tirana Vertiport services.
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Frequently Asked Questions
Booking & Reservations
How do I book an EVTOL flight?
You can book through our website, mobile app, or by contacting our booking center. We recommend booking at least 24 hours in advance for guaranteed availability.
Can I modify my booking?
Yes, you can modify your booking up to 12 hours before departure. Changes are subject to availability and may incur additional fees.
What is your cancellation policy?
Cancellations made 24 hours before departure are fully refundable. Late cancellations may be subject to fees.
EVTOL Services
What are the baggage restrictions?
Each passenger is allowed one carry-on bag (max 7kg) and one checked bag (max 23kg). Additional baggage can be purchased.
Are there any health restrictions?
Passengers should be in good health and able to board the aircraft without assistance. Please consult your doctor if you have any concerns.
What safety measures are in place?
Our EVTOL aircraft undergo regular maintenance and safety checks. All flights are operated by certified pilots with extensive training.
Airport Transfer
How do I book an airport transfer?
You can book through our website, mobile app, or by calling our 24/7 booking center. We recommend booking at least 12 hours in advance.
What types of vehicles are available?
We offer a range of vehicles from standard sedans to luxury SUVs and vans for larger groups.
Is there a waiting time at the airport?
Our drivers monitor flight arrivals and will wait for you, even if your flight is delayed.
Payment & Refunds
What payment methods do you accept?
We accept all major credit cards, bank transfers, and cash payments at our office.
How do I request a refund?
Refund requests can be made through our website or by contacting our customer service. Processing time is typically 5-7 business days.
Do you offer group discounts?
Yes, we offer special rates for groups of 10 or more. Contact our sales team for details.
Need More Help?
Call Us
24/7 Customer Support
+355 4 123 4567
Email Us
Response within 24 hours
support@tiranavertiport.com
Live Chat
Available 8:00 - 20:00