Privacy Policy

Last updated: December 2024

At Tirana Vertiport, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our EVTOL transportation services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account on our website
• Book EVTOL flights or other transportation services
• Subscribe to our newsletter or marketing communications
• Contact us for customer support
• Participate in surveys or promotional activities

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Payment information (credit card details, billing address)
• Travel preferences and booking history
• Identity verification documents (passport, ID card)
• Emergency contact information

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

Service Provision

• Process and manage your bookings and reservations
• Provide EVTOL transportation and related services
• Communicate with you about your bookings and travel arrangements
• Verify your identity for security and safety purposes

Customer Support

• Respond to your inquiries and provide customer support
• Resolve disputes and troubleshoot problems
• Send important service updates and notifications

Marketing and Communications

• Send promotional offers and marketing communications (with your consent)
• Personalize your experience on our website
• Conduct market research and analyze customer preferences

Legal and Safety

• Comply with legal obligations and regulatory requirements
• Ensure flight safety and security
• Prevent fraud and protect against security threats
• Enforce our terms of service and policies

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Flight operations and maintenance
• Customer support services
• Marketing and analytics
• IT services and data storage

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Investigate potential violations of our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Accidental loss or destruction
• Malicious attacks and data breaches

Our security measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

Correction and Updates

• Correct inaccurate or incomplete information
• Update your account information and preferences

Deletion

• Request deletion of your personal information
• Close your account (subject to legal retention requirements)

Marketing Communications

• Opt-out of marketing emails and communications
• Manage your communication preferences

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain safety and security records

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

9. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within a reasonable timeframe and in accordance with applicable data protection laws.

12. Governing Law

This Privacy Policy is governed by the laws of Albania and the European Union General Data Protection Regulation (GDPR). Any disputes arising from this Privacy Policy will be subject to the jurisdiction of the courts of Albania.